FAQ's
Can I Cancel my subscription at any time?
PATGuard Cloud is a subscription based product. When you cancel your subscription, you will be able to finish out your paid term, but your account will not auto-renew. For example, let’s say you have a Monthly subscription and your purchased it on ...
Is my data safe?
Absolutely. PATGuard Cloud is hosted on Amazon Web Services (AWS), a global leader in secure, scalable cloud infrastructure trusted by governments, enterprises, and startups alike. Your data is automatically backed up every minute, with point-in-time ...
What types of payment do you accept?
We except all major Credit Cards., if you don’t wish to use a credit card we can provide you with a tax invoice for direct payment into our bank account (for Annual subscriptions only).
Do I have to sign a long-term contract?
You can sign up on a month to month basis, or receive discounted pricing for a yearly subscription. Please contact us for tailored options.
Can I add or delete Users at any time?
Yes. Click on the links below to see how. Adding a User Deleting or disabling a User
What happens after my free trial?
Before the end of your free trial we will be sending you a reminder to sign up along with Tips & Guides to help you. All the data you have entered will be saved and you can continue to use PATGuard Cloud. Go to "Subscription" in the top menu and ...
How does a free trial work?
We want you to experience first-hand just how powerful PATGuard Cloud is. For 14 Days you will be experiencing the Full, Non-Restricted version of PATGuard Cloud
How to export & import client data to another PATGuard Cloud account.
PATGuard Cloud can export multiple or single Client data files to another instance of PATGuard Cloud, this is particularly useful when sub-contracting work to another PAT service provider. Select More from the main menu Select Export Data Select ...
Do PATGuard Cloud's reports comply with HSE reporting requirements?
PATGuard Cloud's detailed reporting capability very much conforms to HSE portable appliance testing guidelines pertaining to the Health and Safety at Work Act of 1974, Electricity at Work Regulations of 1989, Provision and Use of Work Equipment ...
Do PATGuard Cloud's reports comply with AS/NZS 3760 reporting requirements?
The test and tag regulations Australia are outlined in the standard AS/NZS 3760. The reporting requirements are met using the 'detailed report' in the PATGuard Cloud software. The inspection needs to be carried out by a 'competent person' who has ...
How to delete an existing Site
In the Organiser, select the Client whose Site you wish to delete Select the Site you wish to delete Click on Delete Site Delete site
How do I email multiple files?
PATGuard Cloud has created a test and tag report template for you to email to your clients. You can use the email function to email your reports and invoices from within the program. All you need to do is follow the steps outlined below to attach ...
How To Add A New Bluetooth Device To My Computer – Windows 8 and 8.1
Windows 8 and 8.1 Blue Tooth Set Up Set up Bluetooth using a PrimeTest 300 as an Example Make sure you’re using an approved Belkin adapter or an inbuilt laptop Bluetooth adapter. If using a Bluetooth adapter plug in the Bluetooth adapter into the USB ...
How to add a "Custom" Test Type using a Manual Entry
In PATGuard Cloud you are able to manually select predefined tests or easily add custom tests. In this guide we show you how to add a custom test using the "Manual Entry" option. Entering a Custom Test in the Manual Entry Mode In the main menu menu ...
How To Add A New Bluetooth Device To My Computer - Windows 10
Set up Bluetooth (PrimeTest 300 Example) Make sure you’re using an approved Belkin adapter or an inbuilt laptop Bluetooth adapter. If using a Bluetooth adapter plug in the Bluetooth adapter into the USB port Let the device install software (automatic ...
The date filter explained
View and edit only the clients and sites you wish to view by using our unique date filter, PATGuard Cloud allows you to filter your assets by, 1 Week, 2 Weeks, 1 Month, 6 Months, 1 Year, 5 Years, 10 Years, Show all and custom date range, giving you ...
The "Unknown Client" and how to move a site from an unknown client in PATGuard Cloud
What is an Unknown Client? In this article we will learn about the concept of the "Unknown Client" and its role in organizing data within PATGuard Cloud and how and why we may move data from the "Unknown Client" to parent Clients and Sites. Why you ...
How to Add an Asset, Manual Test, Fail the Asset, Create a Repair Report and Re-test the Asset as a Pass.
Select the Manual Entry option from the Menu bar Select an existing Client form the drop-down list or create a new Client. Select a Site from the drop-down list or create a new Site Select a Location from the drop-down list or create a new Location ...
How do I create an Invoice?
PATGuard Cloud's built in invoicing system allows you the flexibility to produce professional looking invoices which can then be emailed in a wide variety of file formats. Add your own logo, payment terms and default settings for time saving and that ...
How to use the Calendar
Scheduling re-tests, tasks & tester calibration dates is so easy with our calendar. Complete with email reminders you can set recurring meetings and events on a daily, weekly or monthly basis. Our calendar will make sure you never miss another ...
How do I download a Report?
Generate professional reports at the touch of a button Quickly email your reports in multiple formats; Email, Print, PDF or Excel, and store them securely for easy retrieval if needed. PATGuard Cloud Report Click on the Organiser view Step 1: Select ...
Do I need to install PATGuard Cloud Connect & how do I install it?
Yes you will need to install PATGuard Cloud Connect if you intend to download results from the following testers via a cable or Bluetooth: Seaward: Seaward Europa Plus Seaward PrimeTest 300 Seaward PrimeTest 350 Seaward Supernova XE Robin: Robin ...
Device Compatibility with PATGuard Cloud
PATGuard Clouds innovative software is compatible with a wide range of Portable Appliance Testers. It can also store data from any manual Portable Appliance Tester and has a very user friendly dedicated manual mode. Seaward Seaward PrimeTest Elite / ...
Popular Articles
How do I download a Report?
Generate professional reports at the touch of a button Quickly email your reports in multiple formats; Email, Print, PDF or Excel, and store them securely for easy retrieval if needed. PATGuard Cloud Report Click on the Organiser view Step 1: Select ...
Release Notes
2026.6.30.1 [160c8512] Added a new Custom Reports feature for eligible plans, allowing users to create tailored reports with configurable layouts, headers, footers, logos, disclaimers, summary tables, images, filters, and templates. Added support for ...
How do I delete a client in PATGuard Cloud?
To delete a client from PATGuard Cloud: Click on the 'Organiser' view Select the 'Client' you wish to delete Select 'Edit Client' Click 'Delete'
How to add a new user in PATGUARD Cloud
Before you can add a new user in the PATGuard Cloud app you'll need to update the number of users in your subscription. How to update my subscription in PATGuard Cloud. Once you have updated your subscription plan: Click on Main Menu Settings Click ...
Asset States and Icons in PATGuard Cloud
In the Organiser view of PATGuard Cloud, each Asset indicates its state with an icon to provide a visual reference for attention. The states as represented in the screenshot above are: Green - Asset has a passing test or inspection within the ...